Wednesday, October 7, 2009

Need Bible software, look no further


I usually endorse free or open source. However, these guys recently earned any endorsement I can come up with. Here is the story;

About 2 months ago I finally purchase the NIV study bible for my PALM. I had been using various free bible packages and a very old one I purchased years back, but none of them had the NIV. Then i purchased an iPod touch and said goodbye to my LifeDrive (a very tough move). Of course now, I was lacking an NIV bible, again.

But wait. Laridian sent out an email explaining a new feature they have. Once you purchase a bible with them, they will allow you to change plateforms AT NO COST. That's incredible, and I started to get excited since I they built the software my PALM NIV was running on. An email to their tech support and they explaine how.

Then the trouble. It would not work. In a series of emails I discovered that my software came from Laridian, but the right to the NIV was purchased straight from Zondervan, not these guys. So I'm sad. They encourage me to contact Zondervan, and that they would like to help, but can't. Then, after no response from Zondervan and some time, I get an unsolicited email from their tech support. They've researched the product more closely and found that I do have the right to the content. They explain how, and now .... NIV on the iPod.

Now that's customer service and they have certainly earned my next electronic bible purchse. Thanks Laridian!

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